Solutions and Services
The MSpace/Fox River Graphics Difference
MSpace/Fox River Graphics (FRG) is a full-service audiovisual systems provider, offering superior turnkey system design and integration services. We offer everything from business needs assessment and consulting to user training and complete room support. MSpace/FRG will work with you to design a MeetingSpace that will foster creativity, build teamwork within your organization, and optimize your return on investment. The MSpace/FRG difference is that we will be fully involved with your audiovisual project to completion along with offering ongoing service to ensure quality results for as long as you own our product.
Our certified designers, engineers and sales professionals are experts in audio, video and IP communication, as well as organizational communication and room design. With our thorough understanding of technology and business strategy, MSpace/FRG helps companies and organizations effectively communicate with dispersed audiences using multimedia collaboration.
GSA Contract Information
 MSpace/FRG is authorized to accommodate any of your American Recovery and Reinvestment Act needs.
The General Services Administration (GSA) Contract allows government to streamline their buying process for products and services. Holding a GSA contract ensures that the vendor has been pre-approved and prices are pre-negotiated for government purchasing.
GSA and State Contracts often negate the need for a project to go out bid and also allow government and educational entities to take advantage of MSpace/FRG's best possible pricing. MSpace/FRG has a dedicated staff of government audiovisual experts in both our Federal and State Government Departments.
MSpace/FRG has over 12 years of experience working with the government on the GSA contract. The product knowledge developed from working with the finest professional AV suppliers in the industry provides MSpace/FRG the competitive edge needed in this fast changing industry. Our product and integration experience positions us to deliver the best solution possible based on your needs.
Contractor Information:
Contractor: Fox River Graphics
Contract #: GS-35F-0284J
FEIN: 26-0030142
Cage Code: 0W859
DUNS #: 15-514-3050
Address: 150 South Washington Street
Carpentersville, IL 60110
Phone: (800) 869-6864 Ext. 117
Fax: (847) 428-4644
GSA Capabilities Sheet
Audioconferencing and VideoconferencingIn order to Simplify your Technology and Extend your Reach, MSpace offers the industry’s top Audioconferencing and Videoconferencing Solutions. Increase communication with your customers and employees, cut travel costs, and decrease your carbon footprint while maintaining an essential, personal, face-to-face relationship. The MSpace/FRG team will work with you to customize your audiovisual solution creating an impressive, highly functional MeetingSpace for your company.
Innovative Design and Integration SolutionsThe MSpace/FRG advantage is in our Innovative Design and Integration Solutions. Our knowledgeable and experienced team takes the time to fully understand your project and create quality solutions and sustainable partnerships for on-going success. With this more strategic approach to integrated communications, we help customers create a ModernSpace that maximizes communication and their return on investment.
A/V Presentation TechnologiesOptimize your communications and create a MotivationalSpace with an effective presentation using MSpace/FRG’s projectors, LCD displays, and Plasma Displays. The MSpace/FRG team will design a presentation system that will effectively present your information in a clear and visually stimulating way, impressing any group while eliminating communication issues.
Digital Sign and Display Technologies Create your own MarketingSpace with MSpace/FRG’s Digital Signage options. Update your existing marketing video and graphics or streamline your internal and external communication by efficiently displaying your information in the most optimal space available to you. MSpace/FRG offers everything from user friendly software to the top of the line display options in order to improve your technology and present your information in a professional and dynamic manner.
Video NetworkMSpace/FRG has teamed up with Glowpoint to bring their customers an IP-based “ video-centric " network with a layer of services to optimize their existing infrastructure and bandwidth to deliver video seamlessly across their organization. Glowpoint is a single point of contact to help schedule, coordinate, and conduct successful end-to-end video and audio conferences with flexibility. Whether three or 300 locations need to be connected, and regardless of what video system and connectivity may be required to participate, Glowpoint conferencing is a complete solution.
Project ManagementThe keys to any successful project, large or small, are effective planning and communication. For this reason, MSpace/FRG offers a variety of Project Management services to fit the needs of your organization. Each MSpace/FRG Project Manager has extensive experience in the installation and integration of your system. From simple equipment delivery tracking to major construction projects and Enterprise wide system roll outs, our highly qualified and trained project managers coordinate all internal and external resources to ensure the timely and successful completion of your project. As a net effect, MSpace/FRG Project Managers save both time and money.
InstallationOur highly trained ICIA-certified installation technicians offer an effective and efficient approach to ensure each install adheres to industry standards and delivers exceptional results for our customers. Our technicians provide solutions and support on new system installations and alterations that will help you to optimize the performance of your existing system. Both on-site and remote support are available.
Programming
Creating intuitive, easy-to-use control systems is crucial in successful integrated-system design and installation. Our highly trained and certified programmers can easily provide complete product and control system programming for new installs, as well as updating or improving existing systems. From turnkey programming to integration troubleshooting, source-code provisioning to touch-screen panel design, MSpace/FRG programmers can provide a complete and cost –effective solution.
MSpace/FRG offers certified program configuration and integration support for a wide variety of AV industry’s top manufacturers, including Crestron, AMX, Polycom, Extron, Tandberg, Adtran and ICIA-certified.
Training
The most sophisticated system designs are, in fact, useless if you are not comfortable using the technology. That’s why, upon completion of the installation of your new system, MSpace/FRG provides training to ensure that key users of the system are comfortable with the technology and the overall operation of the equipment. Each system purchased from MSpace/FRG includes brief, basic system operation training and a full set of documentation for your organization’s key personnel.
Additional On-Site or Video system training is also available from MSpace/FRG. Qualified trainers can come into your facility or train you via videoconferencing to show your staff how to use your new solution. Training can follow MSpace/FRG standard agenda or can also be customized to meet your company needs. The service professionals at MSpace/FRG can help determine cost-effective training programs catered to your organization’s needs.
MSpace/FRG Expert Service
MSpace Help Desk Support – (612) 238-3277 MSpace/FRG’s team of qualified and attentive technicians is ready and available 24/7 to assist anyone looking for a well MaintainedSpace. From Time and Materials assistance to our custom Platinum Plus Plan, we offer a wide range of service plans designed to keep your system in top working condition. Should your issue require on-site troubleshooting, MSpace/FRG has some of the most experience technicians in the industry ready to resolve your problem in a professional and efficient manner. MSpace/FRG has also developed a national network of AV Technicians ready to assist wherever you have service needs. From technical phone support to Next Day Codec Parts Replacement to complete System Maintenance, MSpace/FRG has a Service plan for you. We also offer custom training programs to insure that your organization’s internal resources have all the information they need to consistently and successfully operate your system.
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